Restart the route
Close the player, restart the device and router, then reopen the guide.
Setup guide
On air in three clear steps.
Choose your device below. We’ll show you the shortest route from order confirmation to live television.
Selected device
Smart TV
For Samsung, LG, Android TV and compatible television app stores.
- 01
Install a compatible player
Open your television’s app store and install the player recommended in your welcome message.
- 02
Add your access details
Enter the account credentials or playlist link sent by our setup team.
- 03
Refresh and watch
Load the guide once, choose a channel, and add favorites for quick access.
Quick fixes
Before you message support.
Try another channel
This helps distinguish a single source issue from a local connection issue.
Refresh the playlist
Use the player’s refresh or reload command before re-entering credentials.
Still stuck?