Seven-day window
First-time customers may request a refund within seven calendar days of activation if the service cannot be made to work on a supported device after reasonable setup assistance.
Eligibility
Refunds do not cover a change of mind after substantial use, unsupported devices, local internet limitations, or a channel that was not confirmed before purchase.
How to request
Contact support with your order reference, device details and a brief description of the issue. Give our team a reasonable opportunity to troubleshoot first.
Processing
Approved refunds are sent back through the agreed payment method. Processing time depends on the provider used for the original transaction.